Privacy Policy
This Privacy Policy explains how Lessons with Mayuna ("we", "us") collects, uses and protects your personal information when you use our website and our mobile app (together, the "Service"). The Service lets students book and pay for online Japanese lessons and send messages to their teacher.
1. Who we are
Lessons with Mayuna is a Japanese language tutoring business run by a sole proprietor based in Japan. If you have any questions about this policy or your personal information, please contact us. The name and address of the business operator are available on request.
2. Information we collect
Information you give us
- Account information: your name, email address, password (stored only in encrypted, hashed form), timezone and preferred currency.
- Bookings and lesson credits: the lessons you book (date, time, length and status), your lesson packages and credits, and any cancellations.
- Messages: the messages you send to your teacher, and any files or images you choose to attach.
Payment information
Payments are processed by Stripe on a secure payment page. We never see or store your card details. We keep a record of each payment (amount, currency, status, date and Stripe's payment reference) so we can provide your lessons and handle refunds.
Information collected automatically
- Cookies: we use a session cookie to keep you logged in while you use the website, and, if you choose "remember me", a cookie that keeps you logged in for up to 30 days. We do not use advertising or analytics cookies.
- Mobile app sign-in: when you sign in to the app, a sign-in token is stored securely on your device. We store only an encrypted (hashed) copy of it, together with when it was created and last used.
- Server logs: like most websites, our hosting provider automatically records technical information such as your IP address, browser type and the pages you request, to keep the Service secure and working.
The mobile app does not contain advertising or analytics tools, and it does not access your location, contacts or photos, except for files you choose to attach to a message.
3. How we use your information
- To create and manage your account and let you log in.
- To show available lesson times in your timezone, take your bookings and manage your lesson credits.
- To process payments and refunds.
- To send you emails about your account and lessons, such as email verification, booking confirmations, reminders, cancellations, password resets, and notices of new messages and announcements from your teacher.
- To let you and your teacher exchange messages.
- To protect the Service, and to investigate and fix problems.
We do not sell your personal information, and we do not use it for advertising.
4. How we share your information
We share your information only with the service providers we need to run the Service:
- Stripe (payment processing): your name and email address, and the details of your purchase. See Stripe's Privacy Policy.
- Google (Google Calendar): when you book a lesson, an event with your name, email address and the lesson time is added to the teacher's own Google Calendar, so the teacher can manage the schedule. See Google's Privacy Policy.
- Zoom (lessons): lessons are held on Zoom. When you join a lesson, Zoom processes your information under its own policy. See Zoom's Privacy Statement.
- Hosting and email: our website, database and email are hosted by our hosting provider in Japan.
We may also disclose information if required by law, or to protect the rights and safety of our users or the Service.
5. Where your information is stored
Our servers are located in Japan. Some of our service providers (such as Stripe and Google) may process your information in other countries, including the United States, under their own privacy and security safeguards.
6. How long we keep your information
We keep your information for as long as your account is open. After your account is closed, information about your past bookings, such as your transaction history, may be kept so it can be matched with Stripe's payment records.
7. Deleting your account
You can delete your account at any time from the Settings page on the website or in the mobile app. When you delete your account:
- Your upcoming lessons are cancelled.
- Your account information (name, email address, password and settings), your messages and their attachments, your announcement read history and your app sign-in tokens are deleted.
- Information about your past bookings, such as your transaction history, may be kept so it can be matched with Stripe's payment records.
- Stripe and Google may keep their own copies of past payment records and calendar events under their own policies.
If you cannot log in, contact us and we will delete your account for you.
8. Your rights
You can view and update your name, email address, password and timezone in Settings at any time. You may also ask us to give you a copy of your personal information by contacting us.
9. Security
We use encrypted connections (HTTPS), store passwords and sign-in tokens only in hashed form, and limit access to personal information. No method of transmission or storage is completely secure, but we work to protect your information.
10. Children
Accounts for children aged 13 or under must be created and managed by a parent or guardian. The parent or guardian registers with the child's name and makes the bookings and payments on the child's behalf.
11. Changes to this policy
We may update this policy from time to time. When we do, we will change the "Last updated" date above, and for important changes we will let you know by email or on the website.